Moonlight Privacy Policy

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Moonlight Privacy Policy

LAST UPDATED: August 24, 2023

This Privacy Policy describes how Moonlight Stage Productions, Moonlight Cultural Foundation, Moonlight Youth Theatre and our subsidiaries and affiliates (collectively, “Moonlight,” “we,” “us,” and/or “our”) collect, use, disclose, and otherwise process information about you. This Privacy Policy applies when you access or use our websites, purchase tickets, communicate with us through our customer support channels or via social media, and otherwise interact with us. We may provide different or additional notices of our privacy practices for certain products, services, or activities, in which case those notices will supplement or replace the disclosures in this Privacy Policy. For instance, if you reside in California, Colorado, Connecticut, Utah, or Virginia, the U.S State Privacy Notice applies in addition to this Privacy Policy.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. If we make material changes, we will provide you with additional notice (such as by adding a statement to our websites or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

Information We Collect

The information we collect about you depends on how you interact with us. In this section, we describe the categories of information we collect and the sources of this information.

Information We Collect Directly from You

We collect information you provide directly to us, such as when you open an account, place an order, ask to receive emails or text messages, contact customer service, submit comments or reviews, respond to surveys or quizzes, enter into sweepstakes or other programs, or interact with us on social media. The types of personal data we may collect directly from you include:

Contact information, such as your name, email address, mailing address, and phone number;
Account information, such as your username and password; and
Optional information you may choose to provide, such as your social media handles, age range, gender, reviews, comments to articles, responses to surveys or quizzes, and the content of communications with our customer support team.

Information We Collect from Other Sources

We may collect information about you from other sources, including from:

Order processing partners, such as fraud prevention and fulfillment partners.
Unaffiliated third parties, such as marketing and advertising partners, market research companies, and sample distributors.

The types of personal data we collect from other sources include your name, email address, websites you visited, product preferences, and product purchases.

Information We Collect Automatically

We automatically collect certain information about your interactions with us when you purchase our products, access or use our websites, interact with our communications, or visit our stores, including:

Transaction information, such as product details, purchase price, and the date and location of the transaction.
Device and usage information, such as your IP address, browser type, device information, operating system, access times and length of stay, items you place in a cart, the websites you visited before navigating to our websites, specific pages accessed, search terms you used to reach our websites, and links clicked.
Information about your activity in our properties, such as through closed circuit TVs for security monitoring or geofencing to identify traffic.
Information collected by cookies, pixels, and similar tracking technologies to understand your interactions with our websites, including your browsing behavior, purchase behavior, and other engagement with our websites. Cookies are small data files stored on your hard drive or in device memory that help us improve our websites and your experience, see which areas and features of our websites are popular, and count website visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our websites and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness.

Information We Derive or Infer

We may derive information or draw inferences about you based on the information we collect. For example, we may draw inferences about your approximate location based on your IP address or infer that you are interested in certain products based on your browsing behavior and past purchases.

How We Use Your Information

We use the information we collect to provide the products and services you request. We also use the information we collect to:

Create and manage your online accounts and profiles;
Communicate with you, including to tell you about products and services that may be of interest to you and to respond to your requests, inquiries, comments, and suggestions;
Complete the transactions you request, perform our contractual obligations, send cart reminders, and use as otherwise anticipated within the context of our ongoing business relationship;
Facilitate your engagement with us, including to enable you to post comments and reviews on our websites, to engage with other customers, and to post on social media;
Offer contests, sweepstakes, or other promotions;
Tailor the content and information that we send or display to you, offer location customization and personalized recommendations, help, and instructions, and otherwise personalize your experience while using our products and services;
Target ads to you on third-party platforms and websites
Conduct surveys and market research and monitor, audit, and analyze trends, usage, and activities in connection with our websites, products, services, and advertisements;
Carry out short-term activities and other internal uses related to the products or services you purchase from us or your ongoing relationship with us;
Conduct internal research and development;
Detect, investigate, and respond to security incidents and protect against illegal or objectionable activities, including the unauthorized use of our websites, and protect the rights and property of Moonlight and others;
Debug, identify, and repair errors that impair existing intended functionality of our websites; and
Comply with our legal obligations, including those required for you to benefit from rights recognized by law, or any regulatory requirements or provisions.

Targeted Advertising and Analytics

We engage others to provide analytics services, serve advertisements, and perform related services across the web. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our websites and other websites and applications, including your IP address, device ID, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, search queries, conversion information, and order history. This information is used to analyze and track data, determine the popularity of content, deliver advertising targeted to your interests on our websites and other websites, and better understand your activity. You can also learn more about interest-based ads or opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance, by visiting www.aboutads.info/choices if you reside in the United States, www.youronlinechoices.eu if you reside in Europe, or https://youradchoices.ca/ if you reside in Canada.

In addition, we may disclose identifiers, like email addresses and phone numbers, to some of our advertising partners. These advertising partners translate that information into a unique identifier that can then be used to show ads that are more relevant to you.

Disclosure of Information

In certain circumstances, we disclose (or allow third parties to collect) personal data about you. We disclose the categories of personal data described in the section above in the following ways:

We make personal data available to our service providers, contractors, agents, and consultants who complete transactions and perform services on our behalf, such as companies that assist us with web hosting, payment processing, shipping and delivery, surveys, events, personalization, market research, analytics, marketing, advertising, fraud prevention, and customer service.
We disclose personal data to advertising partners who help us send marketing communications. This information does not identify you personally but may be used by those marketing partners and other third parties to enable them to recognize you on other sites and services you visit even if you don’t login.
We disclose information about you to our professional advisors, including accountants, auditors, lawyers, insurers, and bankers, where necessary to obtain advice or otherwise protect and manage our operations and business interests.
We disclose personal data if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
We disclose personal data if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of the Moonlight, our customers, the public, or others.
We disclose personal data in connection with, or during negotiations of, certain corporate transactions, including the merger, sale of company assets, financing, bankruptcy, or acquisition of all or a portion of our business by another company.
We disclose personal data to our subsidiaries and corporate affiliates for the purposes described in the section above.
We disclose personal data to third parties when we have your consent or you intentionally direct us to do so. For example, if you decide to submit a product review or you direct us to post the personal data you provide with your review publicly on our websites.

We also disclose aggregated or de-identified information that cannot reasonably be used to identify you. Moonlight processes, maintains, and uses this information only in a de-identified fashion and will not attempt to re-identify such information, except as permitted by law.

Your Privacy Choices

Account Information

You can access, correct, or delete certain information stored within your online account, including your profile, contact, payment, and shipping information, at any time by logging into your account. You can also deactivate your account by contacting the VisTix Box Office at 760.724.2110.

Promotional Communications

You may unsubscribe from our promotional emails or text messages at any time by following the instructions included in those communications. If you opt out of receiving such communications, note that we may continue to send you non-promotional messages (such as order confirmation emails or emails about changes to our legal terms). With your consent, we may also send promotional and non-promotional push notifications or alerts to your browser. You can deactivate these messages at any time by changing the notification settings on your browser.

Cookies and Similar Tracking Technologies

Moonlight uses cookies and similar tracking technologies to analyze visits to our websites and interactions with our communications to help us improve our website, services, and marketing campaigns. As described in the Targeted Advertising and Analytics section above, we also use cookies and similar tracking technologies to serve you ads on third-party properties. Note that most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our websites.

Your Rights

You may exercise your rights to access and correct the personal data we hold about you by filling out our online form. By submitting personal data to us or our service providers, you consent to the collection, use, disclosure, and transfer of your personal data in accordance with this Privacy Policy and as permitted or required by law. You may withdraw your consent at any time by contacting the VisTix Box Office at 760.724.2110. If you withdraw your consent (or if you decide not to provide certain personal data), you acknowledge that we may not be able to provide you with certain products, services, or information.

Data Retention

Our retention periods for personal data are based on business needs and legal requirements. We store personal data for as long as is necessary for the processing purpose(s) for which the data was collected, and any other permissible purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired. When we no longer need to use your personal data, we remove it from our systems and records or anonymize it so that you can no longer be identified from it.

Contacting The Moonlight

If you have questions or concerns regarding this Privacy Policy, please contact us using the information provided below.

VisTix Ticket Office
200 Civic Center Drive

Vista, CA 92084

760.724.2110
scaughron@cityofvista.com

U.S. State Privacy Notice

California, Colorado, Connecticut, Utah, and Virginia have enacted consumer privacy laws that grant their residents certain rights and require additional disclosures. This U.S. State Privacy Notice ("Notice") addresses these state-specific requirements and serves as our California notice at collection.

If you are a resident of one of the states listed above, this Notice, together with our Privacy Policy (above), applies to you.

We may update this Notice from time to time. If we make changes, we will notify you by revising the date at the top of this Notice. If we make material changes, we will provide you with additional notice (such as by adding a statement to our websites or sending you a notification). We encourage you to review this Notice regularly to stay informed about our information practices and the choices available to you.

Collection, Use, and Disclosure of Personal Data

As described in our Privacy Policy, we collect, use, and disclose personal data about you. Below, we use two different tables to explain this same information in accordance with state privacy laws. The section below describes our data practices now and during the past 12 months.

Collection, Use, and Disclosure of Personal Data for Business Purposes

Identifiers (such as your name, email, and IP address)

Partners that provide advertising and marketing services, data analytics providers, payment processors, partners that help provide surveys and organize events, fulfillment partners, customer support partners, Internet service providers, operating systems and platforms, other users, fraud prevention partners, cloud service providers, technical maintenance and system security providers

We use this personal data to:

● Provide the products and services you request;

● Create and manage your online accounts and profiles;

● Communicate with you, including to tell you about products and services that may be of interest to you and to respond to your requests, inquiries, comments, and suggestions;

● Complete the transactions you request, perform our contractual obligations, send cart reminders, and use as otherwise anticipated within the context of our ongoing business relationship;

● Facilitate your engagement with us, including to enable you to post comments and reviews on our websites, to engage with other customers, and to post on social media;

● Offer contests, sweepstakes, and other promotions;

● Tailor the content and information that we send or display to you, offer location customization and personalized recommendations, help, and instructions, and otherwise personalize your experience while using our products and services;

● Conduct surveys and market research and monitor, audit, and analyze trends, usage, and activities in connection with our websites, stores, products, services, and advertisements;

● Carry out short-term activities and other internal uses related to the products or services you purchase from us or your ongoing relationship with us;

● Conduct internal research and development;

● Detect, investigate, and respond to security incidents and protect against illegal or objectionable activities; and

● Comply with our legal obligations, including those required for you to benefit from rights recognized by law, or any regulatory requirements or provisions.

Characteristics of Protected Classifications Under California or U.S. Law (such as your age and gender)

Partners that provide advertising and marketing services, other users of our websites when posting reviews, and customer feedback platforms

We use this personal data to:

● Facilitate your engagement with us, including to enable you to post comments and reviews on our websites, to engage with other customers, and to post on social media

● Carry out short-term activities and other internal uses related to the products or services you purchase from us or your ongoing relationship with us;

● Conduct internal research and development; and

● Conduct surveys and other market research and monitor, audit, and analyze trends, usage, and activities in connection with our websites, stores, products, services, and advertisements.

Commercial Information (such as records of products you purchased)

Data analytics providers, partners that provide advertising and marketing services, payment processors, fulfillment partners, customer support partners, fraud prevention partners, and cloud service providers

Internet or Other Electronic Network Activity Information (such as information about your activity on our websites)

Partners that provide advertising and marketing services, data analytics providers, Internet service providers, operating systems and platforms, cloud service providers, fraud prevention partners, and technical maintenance and system security providers

We use this personal data to:

● Provide the products and services you request;

● Send cart reminders and use as otherwise anticipated within the context of our ongoing business relationship;

● Monitor, audit, and analyze trends, usage, and activities in connection with our websites, stores, products, services, and advertisements;

● Conduct internal research and development;

● Detect, investigate, and respond to security incidents and protect against illegal or objectionable activities

● Comply with our legal obligations, including those required for you to benefit from rights recognized by law, or any regulatory requirements or provision.

Approximate Geolocation

Data (such as your city of residence)

Partners that provide advertising and marketing services, data analytics providers, Internet service providers, and operating systems and platforms

We use this personal data to:

● Provide the products and services you request;

● Detect, investigate, and respond to security incidents and protect against illegal or objectionable activities

Audio, Electronic, or Visual Information (such as phone recordings when you call our customer service channels)

Customer support partners, market research platform partners, and facility security partners

We use this personal data to:

● Communicate with you and provide customer service; Provide the products and services you request;

● Detect, investigate, and respond to security incidents and protect against illegal or objectionable activities; and

● Comply with our legal obligations, including those required for you to benefit from rights recognized by law, or any regulatory requirements or provision..

Inferences about you (such as information drawn about your shopping preferences)

Partners that provide advertising and marketing services, data analytics providers, customer support partners, cloud service providers, and fraud prevention partners

We use this personal data to:

● Provide the products and services you request;

● Conduct internal research and development.

Personal Data that we “Share,” “Sell,” or Use for “Targeted Advertising”

We disclose the following categories of personal data to third parties to show you ads promoting the Moonlight on other websites and services. These activities may be considered sales,” “sharing,” or “targeted advertising” under certain state laws and you have the right to opt out of having your personal data used or disclosed for these purposes. See below for details about opting out.

Category of Personal Data “Shared,” “Sold,” or Used for Targeted Advertising

Identifiers

Commercial Information

Internet or other electronic network activity

Categories of Third Parties

Marketing and advertising partners

Other Details About Our Information Practices

As described in more detail in our Privacy Policy, we collect personal data from different sources, including: directly from you; automatically when you purchase our products, access or use our websites, interact with our communications, or visit our stores; and from other sources, including other customers, online booking partners, order processing partners, marketing and advertising partners, market research companies, and sample distributors. We may also derive information or draw inferences about you based on the information we collect.

We do not knowingly collect, sell, or share personal data about consumers under the age of 16.

We do not collect data that is considered “sensitive” under certain state privacy laws, which means that we also do not use or disclose sensitive personal data to infer characteristics about you.

We store personal data for as long as is necessary for the processing purpose(s) for which the data was collected, and any other permissible purpose explained in this Notice or our Privacy Policy. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired. When we no longer need to use your personal data, we remove it from our systems and records or anonymize it so that you can no longer be identified from it.

Additional Privacy Rights

Opting Out of Sales, Sharing, and Targeted Advertising

As described above, you have the right to opt out of having your personal data sold, shared, or used for targeted advertising. You may opt out by following the prompts here. If you are a resident of California, you can also opt out by visiting our websites with a legally recognized opt-out preference signal enabled, such as the Global Privacy Control. You will need to renew your opt-out choice at each Moonlight-branded website you visit, if you visit our websites from a new device or browser, or if you clear your cookies because your opt-out choice will be linked to your browser only.

In addition, we may disclose your personal information to third parties for their own marketing purposes or to expand the reach and effectiveness of our own marketing campaigns. Such disclosures may constitute “sales” of your personal information under the State Laws, and you may opt out of such activities by following the instructions here.

Access, Correction, and Deletion

You have the right to (1) request to know more about and access your personal data, including in a portable format, (2) request deletion of your personal data, and (3) request correction of inaccurate personal data. To request access, correction, or deletion of your personal data, please fill out our online form. If you prefer to talk to someone on the phone, or you have a disability that makes it difficult to use the online request forms, you may call our office at 760.724.2110 to submit a request. You can also access, correct, or delete certain information stored within your online account, including your profile, contact, payment, and shipping information, at any time by logging into your account. You can also deactivate your account by emailing us. We may verify your request by asking you to provide information related to your recent interactions with us, such as your email address, shipping address, or order number.

Nondiscrimination

We will not discriminate against you for exercising your privacy rights.

Authorized Agent

You can designate an authorized agent to submit a privacy rights request on your behalf. We may ask authorized agents to submit proof of their authority to make a request, such as a valid power of attorney or proof that they have signed permission from the consumer who is the subject of the request. In some cases, we may be required to contact the individual who is the subject of the request to verify his or her own identity or confirm you have permission to submit this request. If you are an authorized agent seeking to make a request, please fill out our online form.

Appeals

In some cases, we may deny your privacy rights request. You have the right to appeal our decision by contacting us. If you have concerns about the result of your appeal, you may contact the attorney general in the state where you reside.

Notice of Financial Incentives

We provide discounts, gift cards, and other benefits to customers who sign up to receive our marketing emails or participate in surveys. These offerings may constitute “financial incentives” under certain state privacy laws. If you decide to participate in a financial incentive, we collect personal data from you, such as identifiers (like your name and email address), commercial information (like your purchase history), and inferences (like your shopping preferences).

You can opt into a financial incentive by following the sign-up or participation instructions provided and you can opt out at any time by following the unsubscribe instructions in our promotional emails or contacting us. In some cases, we may provide additional terms and conditions, which we will provide to you when you sign up. The value of your personal data is reasonably related to the value of the offer or discount presented to you.

Contact Us

If you have any questions, comments, or concerns about this Notice or about our privacy practices, please contact us using the information provided below:

VisTix Ticket Office
200 Civic Center Drive

Vista, CA 92084

760.724.2110
scaughron@cityofvista.com